Shipping policy

Thank you for shopping with Pink Aura. We are committed to delivering your beauty and personal care products as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, promotions, or product launches, processing times may be longer than usual.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may offer:

• Standard Shipping
• Expedited Shipping
• Free Shipping on orders over [$X] (if applicable)

Estimated Delivery Times

Delivery estimates begin after order processing is completed.

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 24–48 hours for tracking updates to appear.

International Shipping

We ship to select international destinations.

Customers are responsible for:

• Customs duties
• Import taxes
• VAT or other government fees
• Any additional charges imposed by local authorities

These charges are not included in the product or shipping price unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before submitting your order.

We are not responsible for:

• Delays caused by incorrect addresses
• Lost packages due to customer-provided address errors
• Additional shipping charges resulting from address corrections

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is:

• Lost in transit
• Marked as delivered but not received
• Significantly delayed

Please contact us at aniya.santos09@icloud.com, and we will assist in filing a carrier claim where applicable.

Damaged Packages

If your order arrives damaged:

1. Take photos of the package and products immediately.
2. Contact us within 48 hours of delivery.
3. Include your order number and supporting photos.

We will review the issue and provide a replacement, store credit, or refund where appropriate.

Shipping Restrictions

Certain products may not be available for shipment to specific regions due to local laws, regulations, or carrier restrictions.

We reserve the right to refuse shipment to locations where delivery is not feasible.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may not be possible.

Contact Us

For shipping-related questions, please contact:

Pink Aura
Email: aniya.santos09@icloud.com
Phone: 8565715227